Article Bookmarked
Bookmark Removed

The 3 A’s of conflict negotiation


Aug. 31, 2015 Business Management Daily

Whenever groups of people work closely together, conflict is sure to arise. However, there are ways to negotiate peacefully and calmly to ensure both sides are heard, writes blogger Tim Schurrer, who suggests adhering to the 3 A’s of conflict negotiation.

1.  Acknowledge the other person’s feelings. Listen to what’s being said, and repeat it back to the speaker.

2.  Align yourself with the other person’s point of view. Recognize how the situation made the other person feel and sympathize with that perspective.

3.  Assure the other person that you know how to move forward. Com­­mu­­nicate that you have a clear plan to resolve the situation.

— Adapted from “Three Simple Steps to Resolving Conflict,” Tim Schurrer, Storyline.

Read More on Business Management Daily

Gene Upshaw Player Assistance Trust Fund

Apply Today

All Resources

Tell Me More

Happy Fourth of July!

Take some time to connect with loved ones and enjoy some R&R.

Read More

The 5 Basic Skills for Handling Relationship Problems

Like cooking, once you've mastered the basics, you’re good to go.

Read More

22 Family Adventures For The Bold

xxx

Read More

5 Powerful Types Of Trust Every Relationship Needs If You Want It To Last

Be mindful in your relationship to sustain your connection.

Read More

Why Microsoft Measures Employee Thriving, Not Engagement

A new way to support and empower your teams.

Read More

The Truth About Fasting and Type 2 Diabetes

Fasting: fad or century old-tradition?

Read More

How to Be Happy

Public policies based on culture are making people happy.

Read More

Homeownership: Understanding Hidden Costs

Learn more about down payments, closing costs and taxes.

Read More