Article Bookmarked
Bookmark Removed

The 3 A’s of conflict negotiation


Aug. 31, 2015 Business Management Daily

Whenever groups of people work closely together, conflict is sure to arise. However, there are ways to negotiate peacefully and calmly to ensure both sides are heard, writes blogger Tim Schurrer, who suggests adhering to the 3 A’s of conflict negotiation.

1.  Acknowledge the other person’s feelings. Listen to what’s being said, and repeat it back to the speaker.

2.  Align yourself with the other person’s point of view. Recognize how the situation made the other person feel and sympathize with that perspective.

3.  Assure the other person that you know how to move forward. Com­­mu­­nicate that you have a clear plan to resolve the situation.

— Adapted from “Three Simple Steps to Resolving Conflict,” Tim Schurrer, Storyline.

Read More on Business Management Daily

Gene Upshaw Player Assistance Trust Fund

Apply Today

All Resources

Tell Me More

Beware of store credit cards this holiday

Here's why they may end up costing you more

Read More

Happy Thanksgiving

We're Grateful for You!

Read More

Holiday Credit Card Debt

What You Need to Know

Read More

5 Simple Ways To Connect With Your Kids

Get on the same page with your kids.

Read More

These 5 tricks will help you spend less this holiday season

You don't have to choose between spending a lot or skimping on gifts this year.

Read More

35+ Healthy Thanksgiving Recipes

Last minute dishes can be delicious and healthy.

Read More

To Get Employees Back to the Office, Address These 4 Frictions

An innovation expert explains how to meet resistance head-on.

Read More

I’m Overwhelmed. What Can I Do?

How flexible emotion regulation can help improve your mental health.

Read More