For a company to be successful, it must find a way to develop talent. It isn’t always possible to hire leadership from the outside. Being able to develop leaders within the ranks will help the company to grow and fill future needs that come about organically.
When I worked for a company that was growing, we knew we had to spend time with our staff to help them grow into the leaders we needed. I created a training format that we used over and over to coach up emerging leaders and prepare them to take on more responsibility.
This training was ongoing. We instilled four principles in their work. This translated the core values of the company into their daily actions. It gave them a foundation to build their individual leadership style.
It didn’t mean that everyone could take on a leadership role. Some people naturally make better leaders. Some people enjoyed keeping their technical focus and didn’t want to change. Others wanted the additional money but not the extra work.
To be able to take on more, the individual also had to show that they could handle their current responsibilities. The example I would use is that the third string punter on a football team wouldn’t be voted captain. While talent isn’t the only requirement, there had to be enough ability to do their job at a high level. If someone isn’t at the top of their game, they would not be viewed as a leader.
We were able to go from a staff that wanted the extra benefits of leadership (more money, promotions, authority to make decisions, etc.), to a staff willing to do what was necessary to improve as leaders. Instead of just showing up and checking off a box, they put in the work to get better.
But for those with leadership potential and the drive to grow their skills, we could provide them foundational knowledge they can rely on to be successful. Here are those four principles:
Principle 1: Take ownership
The first principle was to take ownership. They needed to own their tasks. They had to own the processes and procedures. They had to own the outcomes and the production output.
This is different than being in charge. If they are in charge but don’t own it, they will always find others to blame when things go wrong. They won’t step up to do the extra work necessary when something gets fouled up.
The reality is that there are always going to be outside factors to blame. It is easy to find a scapegoat, because today’s business processes are complex and interconnect with other areas. This gives us plenty of places to point the finger when mistakes happen.
Instead, leaders need to make it their job to keep pushing things forward. They don’t sit back and wait for tasks to be given out to them. They search for ways to improve the team and catch mistakes early to prevent them from turning into major problems.
We emphasized that this was the antithesis to the “us versus them” attitude. We broke down silos by having leaders willing to step beyond their area to work with other teams to solve problems and improve efficiencies.
When everyone takes ownership, people are willing to do what is needed without finding ways to skirt responsibility. By taking ownership, this also meant consistency. It was more than one-time effort. It was exemplified in the habits, routines and patterns, not just in the one-off.